Cookies & Privacy Notice - Clients

Complete Holiday Care are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

What Information we Collect When you Contact us

When you contact us via our website, we collect certain information and store it to allow us to communicate our replies to your enquiry. The information we collect during this event is:

• Your full name
• Your email address for correspondence

How do we use this Information?

Your personal information entered at the point of contact is used by Complete Holiday Care solely for further correspondence. Your personal details are securely stored and never shared with any third parties.

Cookie Notice

This notice is designed to help you understand what cookies are, how we use them and the choices you have in regards to their use.

By continuing to use Complete Holiday Care, the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

What do we use Cookies for?

• They allow you to sign in to your Complete Holiday Care account, so that you can use "My Account" features such as order information, making payments and viewing statements.
• To store the content of your online shopping bag whilst you browse the site and to complete an order.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Complete Holiday Care only uses First Party cookies (these are placed there and used solely by Complete Holiday Care) and none of your information is shared with thrid parties.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Cookies on Complete Holiday Care

The cookies used by Complete Holiday Care are:

• AHCookiePolicy - This cookie stores your reply to the question regarding accepting our cookie policy and stops the annoying popup on every page. This cookie has a lifetime of 365 days.
• AHPortfolio - This cookie stores your personal portfolio ID and allows you to save properties you like to a personal property list. This will not work unless you accept the cookie policy.

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding properties to your portfolio and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

For a guide to disabling cookies or to opt out of their usage please visit http://aboutcookies.org.uk/managing-cookies.